“Great product but poorly packaged they put them in a small box so they folded them so there were bent up and creased wich took us a bit of time to get him un creased.
But overall great product and this is the 2 order of them. Would totally buy them again”
Hi there, thank you for your feedback and highlighting this for us. We appreciate you making us aware and we'd like to apologise for any inconvenience this has caused.
If the foam is purchased in smaller quantities (BIG BEN® Scaff Foam Red 2m length - Pack 10 Lengths) they will be packed in multiple smaller boxes.
We are delighted that you are happy with your purchase nevertheless and we do appreciate you making us aware of the issues you had. We would like to apologise for any inconvenience this has caused.
Please let us know if you have any more questions.
“I paid the extra £1.50 for ensure extra care (better packaging?) during transit. Why did I bother. And what would I have received if I hadn’t?
Instead the 10 x Foam Tube Lengths were folded multiple times, so they could be sent in 2 x square boxes. Why couldn’t they arrive in a ‘straight’ box(es) equal to their length? Not as easy I expect and or requiring more effort to source these type of boxes(?). I’m not a scaffolder - but needed these items for a business project. Consequentially each Foam Tube has ‘folds / creases’ I didn’t want and which are now irreversible. 4 x out of the 10 Foam Tubes have deep scratches / gouge marks on the outside - like they’ve been pulled against / along something sharp before they were packed (both boxes were unmarked).
Just because they are industrial items shouldn’t mean they should arrive in anything less than perfect condition? What happens to them after delivery is up to and at the discretion of the end-user.”
“This protection Foam works well on our Boat Racking which is scaffold tubes. It is cushioning and having got a slightly harder skin looks as if it will be hard wearing. Many thanks”
