Thank you for your feedback. Tracking shows that USPS delivered your grandson's first box to the garage, other door or an alternate location at the provided address on 12/26. If it has not been found, please reach out to us at support@littlepassports.com so we can make this right!
“I bought this for my 2 oldest nephews as an activity they could do together. Turns out, there’s not an age limit on learning and having fun! It quickly became a family activity and the boys already can’t wait to see where they’ll travel next! Highly recommended.”
Thank you for your amazing review! We're thrilled to hear that Little Passports has brought your family together for some fun and learning adventures. It’s wonderful to know the boys are excited about their next journey. We can’t wait for you to explore more places together!
“I kept getting multiple orders. It was very frustrating for me. Trying to get customer support was aggravating too. My grandkids love getting time boxes in the mail so I did it for them.
Happy Holidays ”
We're sorry for the inconvenience! It looks like our team got back to you with confirmation of your orders but did not hear back after. If you have any other questions, please don't hesitate to reach back out!
“After an initial glitch with my order and a wait to speak to a customer service representative. I was contacted by a supervisor who was polite and actively listened to my problem, she was able to resolve my issue and I actually purchased the World Explorer for my other granddaughter:)
Very pleased to hear that both initial issues have arrived in time for Christmas.”
“I havev't gotten the subscriptions yet for my grandsons but the ordering was confusing as there were so many discounts and some weren't accecpted and now i'm not sure which one was accepted or not”
Thank you for sharing your thoughts, Donelda! We understand that navigating through discounts can sometimes be a bit tricky. We appreciate your feedback and hope the subscription brings your grandsons lots of joy and learning! If you have any questions, feel free to reach out. Happy exploring!
“My rating is not based on the materials but on the execution of your service I was very disappointed that you did not honour the start date. This is a Christmas present for my granddaughter and I requested that it start in January. The first package was sent in November. It will be given to her at Christmas but by that time the next package will arrive. Also, I gave her parents' email address as the shipping location is not the same as my address. I cannot evaluate the material as I live in a different province. I do know that I gave the same thing to my grandson years ago and he liked it.”
We're truly sorry to hear about your experience, Margaret. We understand how important it is to have the subscription start on your desired date, especially since this is a special gift for your granddaughter. We strive to honor the requests of our customers and we regret that we missed the mark in this instance.
Regarding the shipping address, we appreciate you providing the necessary details to ensure your granddaughter receives her gifts. We will review our processes to prevent similar issues in the future.
Thank you for sharing your feedback about the materials as well, and your past positive experience with us means a lot. We hope to regain your trust and provide a better experience moving forward. If there’s anything further we can do to assist you, please reach out to us directly.
“This was sent directly to my 3 year old nephew so I have not seen it myself but my sister in law said he absolutely loves it and carries the little suitcase with him wherever he goes!”
