Sorry to hear that however, we feel all the information on the website is sufficient enough to allow you to make an informed decision as to whether it is suitable for your loft.
You can return these items for a full refund.
Rather than reach out in this manner have you tried to contact us and return ?
“Thought the system was pretty good. Appears to be sturdy.
Couple things I think are missing,
There no pre drilled pilots making it a gauge pain to go through each one and pre drill.
The installation instructions don't show the recommended distance between each unit either.
Overall well priced and seem good”
Hi Kyle
Thank you for your feedback. We do not pre-drill the holes because customers often require different screw sizes. As you know, there is a pilot hole and countersink section for the screw head.
Kind Regards,
Richard
Director
