“Good product. VERY POOR customer service. Received order in two separate boxes, a week apart, which hampered my project timeline. Then received extra product (that wasn't part of order) and was trying to charge me due to being unable to print return labels and wasn't prepared to find an alternative return method that didn't inconvenience me. Accused me off being angry, when airing my frustration as a customer, at what I considered poor communication and customer care. Stated he wasn't bothered about a poor review and neglected to apologise or take any responsibility for the issues that I experienced.”
Hi Jonathan,
When DHL lost one of your boxes, we acted quickly to send a replacement via free next-day delivery. Since both the replacement and the original order have now arrived, you are in possession of an extra box that has not been paid for.
We have yet to hear from you regarding a collection date for this item. As previously mentioned, if we are unable to arrange a return or collection, we will have to charge you for the additional goods.
While we understand the initial delivery issue was frustrating, we simply need you to communicate with us so we can resolve this. Please let us know when the extra box will be available for collection.
Regards,
Richard
