“So this has been my first watch purchase and it has definitely been a journey. I've learned a lot and unfortunately one of those things is that Seiko doesn't care about its customers. Long story short though when things were seeming really dark and I was about to quit watches all together Marc came through for me. I ended up with a real lemon of a watch it wouldn't keep time was off by 7 minutes in 12hrs, the reserve was somehow also not working after a week of wear it would still stop moving if I took it off for more than 6hrs. On top of that the bezel was so stiff that if you had water on your fingers you probably couldn't manage a full rotation not to mention it felt like something was binding up. So after many emails back and forth Marc sent me an email saying a new watch was on the way with a return label. The new watch is a complete 180 the bezel turns with a great ratcheting click, the watch maybe 15-20 seconds ahead after 6 days.”
“Great watch, a bit small for my liking but I was able to send it back and replace it with the 007. Sent the 013 back and had my refund within a week. Great customer service.”
“Not only was the watch exactly as described, the experience was painless and super fast. I also accidentally ordered the wrong watch, they made it incredibly easy cancel and switch my order with no problems. 10/10 would recommend Island Watch to anyone.”
“Purchased my first automatic watch from LIW and I have no complaints! Competitively priced and shipped quick! Throughly enjoying it and will definitely purchase my next watch, whatever it may be, from them as well. Thanks!”
“The service from Long Island Watch was exceptional. I needed the watch to arrive at an earlier date than expected and they expedited the shipping at no additional cost. I was very impressed and will definitely return to them in the future.”
“Really got to thank Marc and the rest of the team, all my questions where quickly answered, everything I specifically ask for came through and I'm really happy with my decision to order from them.
Took between 2/3 week to get to Europe, came in a blue Seiko box, all stickers and the manual.
As for the watch, it's smaller than I imagined but after a few days I find it just perfect, now I think my other watches are a bit to big (16cm/6,2" wrist).
Will definitely order here again.”
“It’s always a pleasure doing business with an online retailer who is tops in their field. Every part of the transaction from beginning to end is exactly what you’d hope for. The level of customer service received is unparalleled in today’s Internet world.
This purchase for for the SKX013. I have also previously purachased the SKX009. Although 4mm apart with the same movement they seem very different and deliver a different appearance. I strongly recommend the SKX013 if you own the 007 or 009. I completes the collection and the look. Also, the jubilee band is comfortable and looks good on the wrist. Much better than the stiff black rubber/plastic strap.
All watches are keeping good time, but it takes about a week or two for them to break in before any regulation is suggested.”
