“There was a glitch on the website stating the watch I purchased was in stock when I ordered, and Marc emailed me letting me know that the watch was in fact not in stock, and gave me several options to rectify the situation. I told Marc that I would wait for the next batch to come in, and that I was only bummed that I would not be receiving the watch in time for my son’s first birthday party (I ordered the watch as a gift for myself celebrating my first year as a father), and Marc emailed me back stating that he would change the shipping to Overnight so that I could have it in time for the party. I cannot tell you how appreciative I was that Marc would do something like that, especially considering the fact that I didn’t complain or gripe about the situation at all. It is obvious that Marc’s dedication to his customers is very important to him, eating the cost of overnight shipping to satisfy a customer. The watch did not arrive on time, but that’s because FedEx did not “pick up” the package until 26 hours after Marc sent it out. The watch is gorgeous and very well crafted, and it is now my favorite piece that I own. After this purchase and dealing with Marc, I will be sure to purchase my next watch from him as well. Outstanding product backed by an outstanding company.”
