“Purchased a watch for a gift, to be shipped to Canada. Tracking the package, it indicated that it had arrived. However, I had not received the package despite the tracker indicating it was delivered 2 days prior.
I contacted Canada Post to let them know that the package was in fact not yet sent. The employee indicated it may have been stolen and to initiate an investigation. Feeling like I was out of luck, I contacted Island Watch (Marc) to initiate an investigation so I could get a refund eventually.
Marc sent out another watch immediately with next day delivery to ensure I would have it in time.
Probably one of the best customer experiences I've ever had.
Also, watch is perfect. well packaged, and exactly as I expected. That was my first order from Island Watch, but definitely not my last after that.”
