“i sooo love this piece. color is so fresh and dainty. the fit is also perfect. Good quality coz the material is soft unlike other tweeds that are rough and itchy. Definitely an excellent piece”
“This one is good, fit my body nicely. Why i gave 1 stars? I have been waiting for 3 months for my previous order and tried to reach out LB's costumer service but no reply. Everytime i tried to ask they just gave me same answer that they will inform me through mail in 3 days.”
Hello there. Thank you for your feedback. We’re glad to hear that this product fits you nicely. However, we are very sorry for the frustration and inconvenience you’ve experienced with your previous order and our customer service. After checking with our Indonesia customer care team, it seems that the payment for your previous order did not go through, which is why the order was not sent out. Our team has reached out to you via email to provide further assistance and resolve this issue. We apologize for the confusion and the delay in addressing your concern. We are committed to improving our service and ensuring you have a better experience with us in the future. Thank you for your understanding and patience.
Hi there! Thank you for sharing your feedback with us. We are sorry to hear that the fit of the item did not match the measurements stated. We understand how frustrating and inconvenient this can be. To make the return process smoother for you, we highly recommend returning the item to any of our retail stores, where you can drop it off for free. Additionally, we offer the option of a store credit refund, which can be used for future purchases. We hope this provides a more convenient solution for you. We appreciate your understanding and hope to better serve you in the future. If you have any further questions or need assistance with the return process, please don't hesitate to contact us at hellosg@lovebonito.com.
