“My second purchase and the material is now different unfortunately. It’s a rather thin denim material which makes it feel kinda cheap sadly. Length wise, it’s not suitable for people with short legs.”
Hi there! Thank you for taking the time to share your feedback on your second purchase with us. We appreciate your continued support. We're sorry to hear that the material of this item didn't meet your expectations. We understand that the thinner denim material may not provide the same experience as your previous purchase. We always aim to provide a variety of materials to cater to different preferences, but we understand that this one may not have been the right fit for you. Your comment about the length is also noted. We try to offer a range of styles and lengths to suit various body types, but we understand that this particular item may not have been the best match for your needs. Your feedback is invaluable to us as we continue to improve our products. If you have any further questions or concerns, please feel free to reach out to our customer support team at hellosg@lovebonito.com. They'll be happy to assist you and provide more information about other items that might better suit your preferences.
“I sized up and bought a size medium as I thought there might not be stretch to the denim. Very disappointed as I liked the style but the hips were too way too big and I think it would still be too big if I sized down so unfortunately I had to return.”
Hi Sally! Thank you for sharing your feedback regarding your recent experience with our denim. We sincerely appreciate your honesty and apologize for any disappointment you encountered with the fit of the jeans. We're sorry to hear that the fit did not meet your expectations. We understand how frustrating this must have been. Your insights about the fit are crucial to us, and we'll make sure to review this aspect with our design and production teams. Should you have any further questions or if there's anything else we can assist you with, please reach out to our customer service team at hellohk@lovebonito.com.
“Got one size up than my usual because i've read reviews that they run small. Glad i made the right choice. A lil loose at my waist but fits my hips just nice”
Hi Kyralynn! Thank you for sharing your feedback with us. We're pleased to hear that you found the sizing advice in the reviews helpful and that getting one size up was the right decision for you. If you ever have further questions about sizing or any other product details, please don't hesitate to reach out to us at hellomy@lovebonito.com. We're here to assist you in making the best choices for your preferences and body type.
