“originally thought the texture of the pants will make a nice addition to my plain white pants collection, yet this is quite disappointing. the material was quite scratchy and uncomfortable. while the pants fits well, the cutting was unflattering and made legs look chubby. had to return”
Hello there! Thank you for sharing your feedback with us regarding your recent purchase. We value your opinion and apologise for any inconvenience you experienced with our pants. We're sorry to hear that the material and texture of the pants did not meet your expectations. Your comfort is important to us, and it appears that we fell short of delivering a pleasant wearing experience with this product. The fit and the design of our items are crucial aspects of our commitment to customer satisfaction. We understand your concerns about the unflattering cutting, and we genuinely appreciate your candor in highlighting these issues. Rest assured, your comments will be conveyed to our product design team as we continually strive to enhance our offerings. We are committed to providing you with high-quality, comfortable, and stylish clothing. If you have any more questions, require assistance with returns, or would like suggestions on alternative items to add to your collection, our customer support team at hellohk@lovebonito.com is available to help.
“I love my LB pants, these not so much. Unlined. Not the quality I am used to with LB pants. I have long legs, I think they would work on a petite person.”
Hi there! We appreciate you taking the time to share your feedback regarding your recent purchase. Your input helps us improve, and we're committed to delivering products that meet your expectations. We're glad to hear that you love your other LB pants, but we're sorry to hear that this particular pair did not meet your expectations. We understand your concerns about the lack of lining and the overall quality. Quality and comfort are vital aspects of our products, and we apologize for any disappointment you've experienced with this pair. We'll certainly pass your feedback along to our product development team for further evaluation and improvement. Regarding the fit, it's possible that this style is better suited for individuals with a petite frame, as you mentioned. If you ever decide to give our products another try, our customer support team at hello@lovebonito.com is here to assist you in finding a style that aligns more closely with your preferences and requirements.
