“I originally got this in xs but the arms/neck seemed tight so I sized up to a small. It fits a little better but it doesn’t quite lay right and seems really stiff. However, it seems like a good staple for work.”
Hello there! Thank you for sharing your feedback with us, and we're sorry to hear about your disappointing experience with our product. We apologise that the item didn't meet your expectations and that it looked different from the photos. :( Ensuring that our product images accurately represent the actual item is crucial to us, and we'll review our photography and product presentation processes to make improvements. Additionally, we regret that the fitting was poor and loose, leading to a dissatisfying appearance when worn. We take fit and comfort seriously, and we'll thoroughly evaluate the design and measurements to identify areas where we can make adjustments to offer a better fit for our customers. Your feedback is valuable to us, and we appreciate your understanding as we work to improve our products and services. If you have any further comments or suggestions, please feel free to share them with us at hellohk@lovebonito.com.
“Cute top, I am in between xs/s for this specific too but decided to size up for a bit more relaxed fit. It definitely looks more expensive, already ordered another color. Please do a light pink too”
“Overall, a nice shirt that looks like the photo. The cut around the arm holes was a little awkward. It felt tight in some areas, loose in others. The good thing is it doesn't look as awkward as it feels.
If you are buying internationally (as I was), please do keep in mind the unfriendly return and exchange policy. It would've cost me more to return or exchange my items, so make sure you would be willing to keep the item no matter the fit/style/material etc.”
Hello there! Thank you for sharing your feedback on your recent purchase. We appreciate your positive comments about the appearance of the shirt while understanding the challenges you faced with the fit and our return policy. We apologize for any discomfort you experienced with the cut around the armholes and the inconsistent fit of the shirt. Your comments are valuable to us as they guide our efforts to continually improve our products. We are actively reviewing the design and sizing of the shirt to address the issues you mentioned. Your input helps us ensure that future iterations of this product will provide a more comfortable and consistent fit for all our customers. Regarding our return and exchange policy, we understand your concerns, especially for international orders. We are continually striving to enhance our policies to better accommodate our global customers and will take your experience into account during our policy reviews. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at hello@lovebonito.com.
