“Only took me 2 tries 10 minutes to figure how to wear it and ripped the zipper down. But once I get it on looks so gorgeous and fitting is perfect only took 10 business days from Singapore to us. Size medium fit my 5’3 body 36 chest and 25 waist. Now I am buying all the colors. Thx”
“I waited long to buy this top. Finally get 20% discount during mid-year sales, without hesitate I ordered it straight away. I bought a lot during this big sales and no issue on the items. However this top has defect on it - little hole from back to front, cannot wear it at all. I got no choice return it at 1-U outlet. Customer service is nice to refund me cash bank into my account. Actually I don't want the cash but hope to allow me to buy it at outlet with same discount price. Too bad that they are not allow me to do so. Looks like I have to miss this chance and the top because no more size and colours online. Very disappointed.”
Hello there! Thank you for sharing your feedback about your recent shopping experience during our mid-year sales. We appreciate your support and regret any inconvenience you faced with your purchase. We're truly sorry to hear about the defect you encountered with the top you ordered. :( Quality is a top priority for us, and it's disappointing to know that you received a faulty item. We understand how frustrating this must have been after eagerly awaiting the mid-year sales to make your purchase. We're glad to hear that our customer service team at the 1-U outlet was able to assist you by issuing a refund to your account. However, we understand your disappointment regarding not being able to repurchase the top at the discounted price. We sincerely apologise for any confusion or frustration this may have caused. We value your loyalty and feedback, and we're taking your suggestion into consideration to improve our processes. We always aim to enhance the shopping experience for our customers. While we can't change the outcome in this particular case due to stock limitations, we're committed to preventing similar situations in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer service team at hellomy@lovebonito.com.
Hello there! Thank you for taking the time to share your feedback about the top you purchased. We truly appreciate your input and apologize for any inconvenience you've experienced. We're glad to hear that you liked the color and material of the top. However, we're truly sorry that the sizing didn't meet your expectations. We understand how frustrating it can be when a garment doesn't fit as anticipated. :( Our sizing is an important aspect of our product's design, and we're disappointed that this top didn't fit you comfortably. We want to ensure that every customer has a positive experience with our products.
We'd like to make things right for you. Please reach out to our customer service team at hello@lovebonito.com. We can assist you with returns or help you find a size that suits you better. :)
