Hi there! Thank you for taking the time to share your thoughts with us. We appreciate your feedback regarding the comfort of our material. As for the length of the pants, we understand that preferences vary among our customers. We offer a range of styles and lengths to cater to different tastes and body types. We'll take your feedback into consideration as we continue to improve our product offerings. If you have any specific requirements or need assistance in finding a pair of pants that better suits your preference, our customer support team at hellomy@lovebonito.com and they would be more than happy to help you explore other options. :)
“Have mixed feelings about these pants. Color is as shown but I thought it would be lighter, which makes me think if I should keep it or not. I wish it would be more structured, the material doesn’t convince me because it get wrinkled easily in the crotch are even though I only try it once.”
Hi there! Thank you for sharing your feedback with us. We appreciate your honesty about your mixed feelings regarding these pants. We apologize for any confusion about the color not being as expected. :( We understand how important accurate representations are, and we'll make sure to review our product images and descriptions to ensure clarity. Regarding the material and structure of the pants, we regret that it did not meet your expectations. Wrinkling in the crotch area can be an inconvenience, and we apologize for any discomfort this may have caused. Your feedback about the material and structure is valuable to us, and we will review this with our design and production teams to improve the fabric choice and construction of future designs. If you are unsure about keeping the pants or need assistance with returns, please don't hesitate to reach out to our customer support team at hello@lovebonito.com.
“Definitely buying more of these pants! The fit is so perfect. They're so versatile and comfortable. I can wear them to work or even just for casual days.”
“Cutting was really good and it is true to size. I ordered a white one and really love it. Yet I returned it eventually coz the fabric was too this that could see my panties from outside :(”
Hello there! Thank you for sharing your feedback with us. We're glad to hear that you appreciated the cutting and that the sizing was accurate for you. However, we apologise if the fabric of the white item you ordered was too thin and caused visibility concerns. :( We understand the importance of using quality fabrics that provide both comfort and appropriate coverage. Your feedback about the thinness of the fabric is valuable to us, and we will review this with our production team to ensure we offer products with improved fabric thickness. We appreciate your understanding and respect your decision to return the item. If you need any further assistance or have any other concerns, please don't hesitate to reach out to our customer support team at hellohk@lovebonito.com. :)
“I fell in love with this pants after trying it on in store - from the colour (I tried & bought it in oat) to its silhouette. Unfortunately, the material wasn’t great or durable - many permanent creases appeared barely 3 months after I bought it (for the first time), and I have since stopped wearing it. However, as I REALLY loved this pair of pants, I decided to repurchase it and wear/wash/iron it more gently in hopes that it’ll last. Sadly, I’m facing the same issue with my 2nd pair (also within ~3 months from purchase) - permanent creases have started to appear. :( Needless to say I won’t be purchasing a 3rd pair, and I hope Love Bonito comes up with an improved and better version (especially considering that this pair of pants aren’t the cheapest)!!”
Hi there! We're truly sorry to hear about this creases issue. :( We will work towards providing an even better experience for you and all other customers. We have reached out via email to further assist you with this concern and we hope to hear from you soon!
“I returned my first XS order and then reordered a Small size. The XS one was too fitted in the waist section that I cant breathe when I sit. The Small one is too loose all the way to the hem. I still love it and will order some other pieces but I guess I will have to keep visiting the tailor shop to have them adjusted. I wish you will have LB on wheels more often so we can fit your clothes before buying online.”
