“This top was absolutely tight and I could not get out of it after struggling to put it on. Had to get help to remove it. Never had issues with my usual size for any other tops. Returned it and provided feedback that there was absolutely no stretch. Response I got over the counter was rather cold and uncaring “, “It’s like that. If you want something more stretchy get the other design.” :/ Even the slightest stretch was not catered for to allow you to put the top on. A friend of mine faced the same issue. This was back in early 2023. Recently tried one in store to give it a second chance and that piece had way more stretch. Not sure if based on feedback, subsequent batches were made stretchier. But either way, another friend got this top during the sale and she could not even put it on. So maybe she got an old batch of non-stretchy ones.”
Hello there! We would like to extend our sincerest apologies for the unfortunate experience you had with our top, and we genuinely appreciate you bringing this matter to our attention. It's disheartening to hear about the tight fit you encountered, as well as the initial response you received, which was far from the level of service we aim to provide. Please rest assured that this is not indicative of our usual standards, and we will address this internally to ensure our customers receive the respect and assistance they deserve. We acknowledge your feedback about the lack of stretch in the earlier batches of this design. We constantly strive to improve our products based on valuable input from customers like you. It's good to know that subsequent batches have been modified to offer more flexibility. Your feedback is invaluable to us, and we're committed to learning from this to enhance our products and services. If you need any further assistance, feel free to reach out to us at hellosg@lovebonito.com. We hope to have the opportunity to serve you better in the future.
