“Hi there! My top disintegrated itself after about 3 wears :( Please see here for the photos taken this morning. Strange that this happen for the white one, because the black one I bought is still quite solid!”
Hello there! Thank you for reaching out and sharing your experience with us. We're genuinely sorry to hear about the issue you've encountered with the white top. :( Unfortunately, we're unable to see any photos that you've attached, but we'll certainly investigate this further. It's indeed unusual for this to happen, especially since the black one you purchased is holding up well. Our goal is to provide quality products, and we want to make things right for you. We'll be in touch via email to resolve this matter promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue.
Hi there! Thank you for taking the time to share your thoughts about our product. Your feedback is essential in helping us improve our offerings. We're sorry to hear that the sizing of our top did not meet your expectations. We understand how frustrating it can be when an item doesn't fit as expected. Our goal is to provide comfortable and well-fitting clothing for all our customers. Regarding the stretchiness of the material, we appreciate your input. We constantly strive to source and use materials that strike the right balance between comfort and style. Your feedback regarding the stretchiness will be taken into consideration as we continue to refine our product range. If you would like assistance with a return or exchange for a different size, please don't hesitate to reach out to our customer support team at hellosg@lovebonito.com.
