“I really love the dress but mine came with a missing strap! It feels like something is lacking without the strap. Any possible way Love, Bonito could look into this and replace one for me? Thank you in advance.”
Hi there! Thank you for sharing your feedback with us! We are truly sorry to hear about the missing strap, and I understand how frustrating that must have been. I can see that our team has already responded to your email, and they are working on resolving this for you. Please rest assured that we’re doing everything we can to make this right. If you have any other concerns, feel free to reach out to us. Thank you again for your patience and understanding!
“the material is thick and not stretchy kind, but given the 3/4 sleeve, the lining seems to be slightly too small for the fit. the ends of the sleeve began rolling up due to the fit of the lining, thus exposing the lining at the seams. i thought the lining and the material could be manufactured with more thought”
Hi there! Thank you for your feedback! We appreciate your insights. We'll certainly look into enhancing the design for a better fit. If you have any other suggestions or concerns, feel free to share them with us. We aim to provide the best experience for our customers.
“Bought a black tux dress years ago from love bonito and the material is good, soft and wavy. This white dress material is hard, not as good from the photo.”
Hi there! Thank you for sharing your experience. We appreciate your feedback and understand the importance of a comfortable fit. If you have any specific concerns or need assistance, please feel free to reach out to our support team at hellosg@lovebonito.com. :)
