“The wallpaper that we purchased was I believe £59 per roll and my Decorator has said in 45 years he has never had to Hang such an “atrocious wallpaper”. The paper was like Christmas wrapping paper was marking as they were putting it up when they tried to wipe the paper to get the air bubbles out the colour came off the paper and this was being fitted onto a wall that had already been cross lined. it took three times as long to hang the paper and in the end he actually was using a soft cloth to try and prevent it from ripping and the colour coming from it his words were he wouldn’t even use this in the toilet! So disappointed the finish is very poor The only saving Grace was that we had such a good Decorator who was able to get any result with it at all so very disappointed”
Thank you for taking the time to post a review.
I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. Samples are always offer for quality, shade and design impression to which I can see you took full advantage of prior to the full roll purchase to ensure this was as expected.
If you have any details on the specific adhesive used or application that may point to the issue at hand, if you can provide anymore detail/images to us via email, we are always happy to assist further.
I hope the finished result still looks great on the wall.
Kind regards,
Thomas
Customer Service Team
“The order for a sample of wallpaper to try matching with wall color, was ordered January 6, 2024. As of today, January 21, 2024 we have yet to receive the sample.”
Thank you for taking the time to leave us a review with regards to your recent order.
We would really like to look into this further for you, please feel free to send us an email confirming your address and we cant get a replacement sent out. hello@lucieannabel.com
Kind regards,
Thomas
Customer Service Team
