Thank you for your most recent feedback. We sincerely apologize for your disappointment.
If you wish to return your item for a full refund, we are happy to assist you as long as the item is returned undamaged within 30 days of purchase.
- Luminox Customer Service
Hi Kim,
We have sent you an email with the link to our return portal so that you can send your strap back to us for a full refund.
- Luminox Customer Service
