“LOOKS OK. TO BE INSTALLED SOON. LUMINOX WATCHES ARE FANTASTIC, BUT ANY CUSTOMER SUPPORT, INCLUDING THE HORRIBLE LUMINOX SERVICE CENTER, IS ABSOLUTELY ABOMINABLE. HORRIBLE! ZERO SERVICE. NO COMMUNICATION. SERVICE CTR TAKES YOUR MONEY VERY QUICKLY, THEN DOES NOTHING, UNTIL THE CUSTOMER CALLS AFTER MANY MONTHS AND CHEWS THEM OUT...THEN MAYBE ONLY THREE MONTHS MORE WAIT, WTH LOTS OF BACK-AND-FORTH PHONE CALLS AND EMAILS. HORRIBLE! NONEXISTENT SERVICE!”
“Been trying to get ahold of you via phone call and text. Called several times and have sent emails with no response.Advise how to return for a full refund. Thank you”
Hi Joan,
Thank you for your most recent feedback. We are so sorry that band you purchased was not the right fit for the series watch you have. I have looked into your account and you have received a credit for this item:
Activity Log for RMA #30751468
System issued an Instant Credit (voucher ending in dh6d) for $40.00 Jan 4th at 06:06 PM EST
System authorized RMA Jan 4th at 06:06 PM EST
The 0100 series is an older series watch with a slightly different shape to the edges of band. You would need a 20mm specific 0100 band which unfortunately we don't have in stock. Please feel free to email us at info@lumondi.com for any further assistance- Luminox Customer Service
