Hi Thomas,
The Luminox illumination glass tubes, called LLT (LLT = Luminox Light Technology) inside your watch are calculated to glow up to 25 years, with a guarantee to glow 10 years as of date of purchase, except when exposed to strong shocks on the watch.
We are so sorry your disappointed. We do offer the option for you to have them replaced or repaired via our authorized service center:
Saltzman’s Watches & More, Inc.
Phone-1 (401) 946 0930
customerservice@saltzmans-watches.com
“So the band works well, but after a few years the two rings holding the strap down break. The you pay $58 for a full replacement strap instead of making the rings of better quality or making replacements available at a lower cost!! I have always owned Seiko Sport watches and 20-30 years later their band’s function without breakage. This was my first LumiNox watch. Love the watch, but terribly disappointed with the ongoing band issue!”
“The product is as described. It took much longer than expected to arrive and I had to reach out to the company to find out why there was a delay after waiting more than 2 weeks with no notice of a delay. When I inquired I was quickly informed of the delay in shipping from Switzerland. I would have appreciated notice that the item would be significantly delayed either before or after purchase so I would have some idea when to expect the item.”
“Stiff wrist band and not very pliable. Not expecting this band to last long. Different material then the other Luminox bands I've bought in the past.”
