Hi Alejandra,
Thank you for your feedback on your most recent purchase with us. It seems we have failed to meet your expectations. We sincerely apologize to hear that the new watch has not been working properly.
We have went ahead and processed an exchange order for a brand new 3149 Pacific Diver Chronograph which will ship out tomorrow and arrive within the next 3 business days.
Please keep an eye out for our email with a pre-paid return label so you can send your watch back to us.
-Luminox Customer Service
Hi Rhode,
We are so deeply sorry for the disappointment. Our customer service team will reach out to you right away to rectify your order. We have on our end that you ordered a F-117 Nighthawk 6421 Pilot GMT Watch, can you please let us know the watch you received as you mentioned the wrong watch was delivered. We are happy to rectify this for you. Our customer service department has been extremely short staffed due to the pandemic, we are so sorry for the delay in response time. Please send us an email to: Info@lumondi.com so that we can better assist you - Luminox Customer Service
Hi Reggie,
Thank you for your feedback. We apologize for your disappointment. Route package protection is shipping insurance that protects your package in the event it is lost or damaged in transit. It does not have anything to do with returns.
Unfortunately you are slightly outside of our 30 day return window. Please send us an email to: info@lumondi.com so that we can look into assisting you with your return.
- Luminox Customer Service
