“Right out the mailing box I discovered that the stop watch will not reset to 12/zero. Living with rather than the hassle of putting back in the box, mailing back and waiting on a replacement, I just kept a defective watch.”
Hi Mark,
We are very sorry for any disappointment with your new Bear Grylls Watch. We have processed a replacement order (order#130070832) for a brand NEW 3749 Bear Grylls and will email email you a copy of the watch's manual along with a UPS return shipping label so that you can return your watch back to us. We value you as our customer and we want to ensure you have a fully functional watch that you LOVE.
-Luminox Customer Service
“The watch is fantastic. I love it and I love Luminox. This is my 4th Luminox watch, all of which have been fantastic. My only complaint is that I purchased the watch literally 1 day before Luminox offered a free watch band with any purchase. I contacted Luminox asking if they could apply that promo to my order, but unfortunately nothing could be done. Kind of disappointing but otherwise the watch is great.”
“I am guessing it will be great, but I can’t really write a review because I bought the watch for a Christmas gift and haven’t given to the intended recipient yet.”
