“Watch is exactly what you think, sporty, sturdy, and goes with everything. Pay attention when ordering... you don't need the route protection. It's automatically added in you don't un-select it. Extra $15 for nothing. UPS tracking does the same thing for free. Love Luminox watches, this is my 4th, but didn't love the way Luminox "scams" you with adding the route protection plan.”
Hi Jay,
Thank you for your recent feedback. We are so happy to hear that you are loving your new Pacific Diver! You have excellent taste.
We want to sincerely apologize for any disappointment or confusion in the route protection plan that you paid for. By no means do we want our customers to think this is a scammed service. Route Package Protection is a shipping insurance. The insurance protects your package in the event it is damaged or lost in transit. We will do a better job on our end to make sure this is properly and clearly explained going forward as you are not the only customer to bring this to our attention. We want to ensure customer satisfaction always.
As a curtesy we have refunded your original payment method for the route protection to restore your faith in Luminox.
Please let us know if there is anything additional we can do to assist you.
- Luminox Customer Service
