“Watch didn't work out if the box. Forced to deal with AI bots to return defective watch. Still wanted a Luminox watch, but wanted a different model that was actually less money and the AI bot would not exchange the defective model for another model. I just returned the watch and then to add insult to injury, they charged a $18 handling fee to return their defective watch. So disappointed with Luminox after this it bothers me to even wear my other Luinox watch...I have written several emails requesting further explanation and the bots either repeate the same responses or just plain don't answer. Welcome to the future of AI customer service!!!”
Hi Jeremy, Thank you for your feedback. We have sent you a private message on our email thread to help you resolve this issue. Thank you, The Luminox Team
“Bought this at the beginning of the month and absolutely love it. The fit and finish are perfect. I swapped out the stainless strap for a rubber one due to my profession. I Tattoo and constantly am washing my hands. This watch is stunning. Can’t say enough positive things about it. A+++”
