Hi David,
We are so sorry for the disappointment. We do see here that you have initiated a return and received a refund for this order.
We are always happy to work with you on an exchange if for any reason your watch is not behaving properly within the first 30 days of receiving it.
We would like to extend a special discount code to you if you should ever decide to give Luminox another chance. Discount code: CUSTOMERSERVICE30
Luminox Customer Service