“I made the payment and only wanted the roses. That’s what I paid for on their website. I was messaged afterwards letting me know that the roses were replaced with tulips. The tulips did not have the same effect and were not what I wanted. I understand that shortages happen but why should I pay for something if it’s not what i’m going to get. If i knew it was going to be tulips i wouldn’t have bought it. Delivery still occurred on time and im happy with the delivery process and it was easy. I could track the driver and they gave me an accurate ETA.”
Hi there Sana, we're so sorry to hear you've had a bad experience with LVLY, we take these matters very seriously. If you would like to get in touch with us at hello@lvly.com.au we would love the opportunity to turn this around for you x
