“Just an amazing piece of shop equipment to have around. I had my doubt but when in doubt you have to try and thats what i did i purchased one of the Univeral oil pump kits and i can honestly say this not improves productivity for my technicians but a clean way of adding any type of fluid with ease.”
“I ordered 5 units. 1st unit I installed has a slight leak where the hose attaches to the unit. The extension tube did not stay extended in the barrel and began to suck air, which in turn kept the digital meter counting. Since these 2 things happening, the meter does register the correct amount of oil dispensed. The meter will say 6 quarts, but the measuring jug shows 4.5 and still has a slight leak.
The 2nd unit i installed has been working great. Im waiting to open the 3rd, 4th, and 5th units once i finish the box oil we have in stock.”
We're sorry to hear that you had a bad experience. We sincerely apologize for the inconvenience and want to make things right.
We stand behind our products 100% and would advise you to contact us at customerservice@macnaughtusa.com and we will get replacement reels out to you asap.
“I have had so much trouble woth this. The drive motor lock is weak and the motor fell off moving the drum across a smppth surface. Contacted Macnaught and no reply. They already had to replace a hose. Half the time the pump wont stop when you release the handle. Expensice junk. Not shop quality.”
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. At Macnaught, we take pride in providing high-quality products backed by some of the best warranty coverage and customer service in the industry.
That said, our warranty does not cover damage resulting from products being dropped, mishandled, or misused. We would still like the opportunity to review the issues you’re experiencing with the reel and pump operation to see how we can help.
Please reach out to our customer service team directly with your order details and photos/video of the issue so we can assist further. We value our customers and are committed to finding the best possible resolution.
