“Ordered and paid for 18cm bowls and received smaller items. No good for my dogs at all.
Also the photo of item on order page did not show up the relief dog heads around bowl, which I didn't want. I thought I had chosen a plain bowl with just the word dog.
To boot, I have emailed you regarding size and pattern issues and asked if you made bowls that were plain without the dog relief pattern in the cane and blue colourway. And your response is to take it up with the retailer?! I bought direct from you, which I thought was going to the easiest option in maximising the hope of a correct order being filled... Will be returning bowls, now unsure whether I want replacement or refund.”
Hi Helene,
I would like to express my sincere apologies for your disappointment in the service you have received and assure you that Mason Cash endeavour to provide the highest standard of customer service possible. I have spoken to the customer service team who have contacted you to offer a refund or replacement. They will also help answer any questions you have about the design of the bowls. Please continue to contact customer service at customerservice@rayware.co.uk. Thank you for your patience.
“Excellent quality as usual from mason and cash. Having had dogs for many years these are by far the best on the market. Sturdy, practically chip proof and look very stylish.”
