“The cylinder head gasket was damaged during the transport; cones contained in the parcel marked the joint making it so unusable. You can intervene on this incident by indicating me the initiative to be followed. Regards”
Hi Josselin,
We're very sorry to hear that your head gasket arrived damaged.
We have spoken to our packing department about this who has apologised and will be taking more care when packing delicate items.
We have arranged for a replacement gasket to be sent out to you, these are currently out of stock at the moment - however as far as we are aware there are no delays on this part.
As soon as we have these back in stock, we will get the replacement dispatched out to you.
Once again, we'd like to apologise for this and any inconvenience this will have caused you.
If you have any further questions, please don't hesitate to contact me directly.
Kind regards,
Cara
cara@minisport.com
