Hi Ismael,
We're very sorry - however we're not sure what you mean by "The refills never arrived"?
Having looked in to your order we can see that you have already received your - Boot Lid Hinge Gasket Lower and the Boot Lid Hinge Gasket Upper that you ordered.
Your Boot Lid Hinges Pair - Unpainted was cancelled off your order and credited to your account.
Were you asking about the refund for the Boot Lid Hinges Pair - Unpainted? If so, you have already spent this balance that was on your account against a new order that you placed with Tom from our Sales Team.
I hope that helps.
If you have any further queries please don't hesitate to contact me directly.
Kind regards,
Cara
cara@minisport.com
