“I bought a Tongda Tank from them. that was my first mistake. When it arrived, the Transmitter was sending a constant signal to the tanks machine gun so it would never stop shooting, volume and sound features were not working either. I contacted Motion RC and customer support via email. Their customer service is as or more daunting than going to the DMV. After every email you may receive a reply in 1-3 business days. They require videos for everything so in order to upload a video small enough to successfully attach to the email you have to edit it severely. I had to film, then speed up the video by 2.5x, then when that didn't work, I had to crop and cut certain parts out and reduce resolution to finally have the "documentation of proof" for the issues I was describing. When it comes to quality this little transmitter doesn't even have joy sticks. On the original one I received with the tank the joysticks are aluminum and the set in the hole. No threads, no friction, it just falls out. Setting a glass on a table has the same build quality and sturdiness. So I glued them in. Well then, the second one came and NO joysticks. So, then I had to break the old ones out that I glued in and glue them into the new one. Everything else that was previously malfunctioning works, but now the smoke no longer works. This is not the first time I have had the misfortune of dealing with MOTION RC customer service. I had Issues with a plane I bought. But I will say it is the last. The potential Joy I get from the hobby does not outweigh the absolute pain in the ass annoyance you have to go through to get this cheap stuff fixed. Moving forward I will enjoy what I have to the capacity they are at and will purchase no more. Of my 3 recent purchases I have had issues with 2. I would rather sit in traffic going both ways to work for a month straight than deal with customer service. On my other issue after genuinely weeks of back and forth they finally gave me a whole $30 credit. Then "forgot" to give it to me so I had to email back once again upset this time and then I got it the next day. RANT OVER”
How would you rate the overall quality of the product?
Very Low
Okay
Very Good
How would you rate the value of the product for the money?
Very Low
Okay
Very Good
How difficult or easy is the product to assemble, use, or operate?
Very Difficult
Average
Very Easy
How well does the product perform / function?
Very Weak
Okay
Very Good
“I have 4 tongde tanks an was having problems with one of the controllers. I bought on and it worked fine. It's an easy controller to use. Although I have some minor problems with the tank when I'm done rebuilding the tank l will reprogram the controller and see what happens. Everything is a learning process and motion rc is the best support you can get.”
