“unfortunately the clasp mechanism is not robust enough and item had to be returned. Design of earrings is good and would have liked to be able to keep them.”
Hi Stella,
I'm so sorry to hear you had to return the earrings as the clasp was loose. I can assure you we take all our customer feedback onboard and use it to continually improve our services and products.
We hope to hear from you again soon,
Ruth @ Team Motley x
“The earrings are beautiful however the actual connector is disappointing as it comes away easily which makes it a concern that I may possibly loose an earring.”
Hi Elaine,
Many thanks for taking the time to leave a review - your feedback is really useful for us!
I'm really sorry to hear the earring clasp does not feel secure. I have sent you an email to try and get this resolved for you as promptly as possible.
All the very best,
Ruth @ Team Motley x
