Thanks for taking the time to share your concerns with us. Although everyone experience maybe differ with the facial mask, we are truly sorry your experience wasn't what you expected. We will be in touch soon to see how we can make improvements in your use of/results with, Mypurmist. You may also contact Customer Support directly via email at care@mypurmist.com for an immediate response.
“This company is so great. I use the regular mist for nasal problems. I bought the facial mask to try. I struggled getting it out of the mist machine. It broke off. The company re sent me a new one at no charge with detachment instructions. Be sure and follow them. I love the mask.”
“The mask is pretty small. It does not cover my whole face. Also a lot of the mist just sticks to the inside of the mask and turns to water before coming out of the holes. Enough mist comes out (only on the hottest setting) that it still technically works I guess. One last nit picky thing is the plastic looks cheaply glued together. But that is me being nit picky.
Otherwise I really libe the concept. Just wish it was bigger.”
“I was very eager to try this item, but only after two uses it fell apart. I reached out to the company and left a voicemail regarding the faulty item and received no reply. I was highly disappointed and was looking for a replacement or a refund. I wanted this to work, but it simply is made very poorly.”
