Hi Lisa! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. We recommend cleaning the pump regularly to prevent buildup. If you ever need a replacement pump, we’d love to send one your way! Our Customer Experience team can review your order and assess its eligibility. Just email them at hello@nakedandthriving.com. I hope this helps! If you have any other questions, please send an email to the same address or send a chat. - Joy 🤍
“I have been using several Naked and Thriving serums and oils for several years and love the results I see. Refresh Gentle Enzyme Cleanser is my favorite because it makes washing my face a pleasure. The fragrance is what I look forward to most, and the results I’ve seen over time is a plus. I no longer need to look further for effective skin products. Thank you for creating skin care products that are safe and effective!”
Thank you so much for your amazing feedback, Jane! 💕 We're so happy to hear that our serums, oils, and especially the Refresh Gentle Enzyme Cleanser have been a part of your skincare routine for several years. It means the world to us that you love the fragrance and the results you've seen. We’re incredibly grateful for your trust in our products and are thrilled that you’ve found what works for you. Thank you for your continued support and for recognizing the care we put into creating safe and effective skincare! - Joy 🌿
Hi Annette! 👋 Thank you for sharing your experience with us! We're glad to hear that you felt your skin was clean after using the product. We understand that every product isn't for everyone, but we truly appreciate your feedback and hope you'll consider exploring other products from our line that may better suit your needs. If there’s anything else we can help with, please feel free to email us at hello@nakedandthriving.com or send a chat. Thanks for reaching out! - Joy ✨
Hi Kathryn! I’m so glad to hear you’re a fan of the Refresh Gentle Enzyme Cleanser! While we do not currently have refillable options for Refresh, we are continually exploring ways to offer our skincare in a refillable option in a way that preserves our formulas and gets to our customers safely. As you may already know, Refresh’s glass bottles are not only made from recycled glass but are easy to recycle! Plus, our packaging uses FSC-certified paper that's printed with soy-based inks. And I’ll be sure to pass this question along to your team, as well. I am thrilled to share that we've just launched our first refillable collection, the HydraTint Multi-Sticks. Customers can purchase a HydraTint refill and insert it in the original canister once it's empty. I'll link to them here so you can take a look. I'm also happy to report we plan to create more refillable products in the future. I hope this helps, but if you need anything else, please free to email us at hello@nakedandthriving.com or send a chat. - Joy 🌿
“Big fan! I’m not really a skin care girl, but I recently started my journey. I tried the sample of this cleanser and loved it. Immediately bought the full size. Smells refreshing, feels super gentle.”
Thank you so much for sharing your experience, Ashton! ✨ We're so glad to hear that the cleanser has made such a positive impression on you. It’s awesome that you enjoyed the refreshing scent and gentle feel. We're excited to be a part of your skincare journey – thank you for choosing us! - Joy 🌿
Hi Jennifer! 👋 Thanks for your question and kind words. We are working hard with our manufacturers to restock Refresh as soon as possible! However, we don’t yet have any estimated date. That said, I would definitely recommend signing up for our email list. That way you’ll be the first to know about product restocks, upcoming sales, and new launches. I hope this helps, but if you have any other questions, please send an email to hello@nakedandthriving.com or send a chat. - Joy ✨
