“I love the last cleanser I bought! I ordered the same one again but I got a cleanser that had a sticker on it that said cucumber and rose! It breaks me out every time I use it! The last bottle never broke me out! I wish I would have received that exact formula on my last order! I had been telling my friends about the old one!”
Hi Elizabeth! 👋 Thank you so much for your feedback and for sharing Naked & Thriving with your friends! We are so sorry to hear about your recent experience. We want to reassure you that the formula for the Refresh Gentle Enzyme Cleanser has absolutely not changed—it is the exact same formula you know and love! The "Cucumber & Rose" sticker is simply there to indicate which scent variant you received. We understand how frustrating it can be when a product that previously worked well for you no longer feels like the right fit. All that said, I understand if you’d like to move forward with a return or exchange. If you’re interested, our Customer Experience team can review your order and determine its eligibility. Just email them at hello@nakedandthriving.com. I hope this helps! If you have any other questions, please send an email to the same address or send a chat.- Hyacinth💕
“This cleanser smells so fresh and clean! I love the way it feels on my skin and it cleanses well without any irritation or dryness afterwards. I switched from using the same skin care products for over 15 years to N & T 6 months ago and so far so good. I am happy with this product.”
Hi Virginia! 👋 Thank you for sharing your experience with us! We know changing a skincare routine you have followed for years is a big decision, and we are so grateful you chose to give Naked & Thriving a try. We are delighted to hear that our Refresh Gentle Enzyme Cleanser: Cucumber & Rose leaves your skin feeling clean and refreshed without any tightness or dryness. Thank you for your trust and support. We truly appreciate having you as part of our community.- Hyacinth✨
“Just purchased a bottle of the Refresh Gentle Enzyme Cleanser in cucumber and rose and it is so refreshing!I like the hint of botanical scent and you dont need much to wash your face. Happy with this product so far!
Arlene”
