Hi Anne Marie! 👋 Thank you so much for sharing your experience! We’re really glad to hear Protect Antioxidant Face Serum has become part of your daily routine and that your family enjoys using it too. - Joy 💝
“I really want to love this project but lately it has been making my face break out, and I not normally prone to that. It may not be the product alone. It could also be my skin changing as I age (56 yo post menopause). Since it affects one part of my face (around mouth), I still use it around those parts. Really loved it prior to that!”
Hi Kimberly! 👋 Thank you for taking the time to share your experience. This is not the experience I would like for you to have with any product. I’ll certainly share this with our team. Protect is water-based and non-comedogenic, meaning that it's designed to not clog pores and is suitable for most skin types. In addition, Protect is designed to boost hydration and nourish skin to reveal a dewy, plump, and healthy-looking complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. I’d like to share some tips that may be helpful to know when it comes to applying Protect. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. All that said, if you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💕
