Hi Lynda! 👋 We’re so happy you’re loving the Protect Serum and hearing that you’re getting compliments on your skin. Thanks so much for sharing and recommending it! – Hyacinth ✨
“I was pleased at how it goes on and does not leave a greasy feel. However, I have a clear complexion and normal skin. After using this serum for a week, 8 began breaking out terribly. I stopped using it and returned to my usual skin care routine. I will NOT be purchasing this product again”
Hi Rachel! 👋 Thank you for taking the time to share your experience. This is not the experience I would like for you to have with any product. I’ll certainly share this with our team. Protect is water-based and non-comedogenic, meaning that it's designed to not clog pores and is suitable for most skin types. In addition, Protect is designed to boost hydration and nourish skin to reveal a dewy, plump, and healthy-looking complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. I’d like to share some tips that may be helpful to know when it comes to applying Protect. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. All that said, if you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Hyacinth 💝
“I have been using this serum for over a year now and I love how my skin looks and feels. I also love the Illuminate serum. I alternate between these two for daytime and use the Renew nighttime serum. My skin has never looked better.”
Hi Lisa! 👋 Thank you for sharing your experience! We’re happy to hear you’re enjoying Protect Antioxidant Face Serum and Illuminate BC+ Brightening Serum as part of your routine. - Joy ✨
