“Love the way this feels but absolutely no results. Face feels in worse shape then when started. I love the look and feel of this product but not doing what is advertised. Have tried since the spring.”
Hi! 👋Thank you for sharing your feedback. I'm sorry to hear that Illuminate BC+ Brightening Serum hasn’t provided the results you were expecting. I understand how disappointing it can be when a product doesn’t meet your hopes. While many users see improvements with regular use, everyone’s skin can respond differently. If you’re open to it, I’d love to help troubleshoot your routine to ensure you’re getting the most out of your skincare. We recommend using skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. Apply Illuminate after cleansing, before moisturizers or oils, and allow it to absorb for 2-3 minutes. If you'd like to explore other options or need further advice, please feel free to reach out to hello@nakedandthriving.com or send a chat. - Joy ✨
“If I could give less than one star I would. My entire face has bumps all over it and my eyes are almost swollen shut. This is after using this product one time. Its been three days and my face still isn't back to normal.”
Hi Jaclyn! 👋 Thanks so much for your support and for taking the time to share your experience with Illuminate. I’m sorry to hear this, and I’ll certainly share this with our team. While our skincare is formulated with gentle, naturally-derived ingredients suitable to nearly all skin types, I understand everyone’s skin can react differently. I recommend consulting a dermatologist to discuss your situation. If possible, share the full ingredient list (which can be found beneath the highlighted ingredients. Just click on “See Full Ingredient List.” Consider taking a screenshot or copy/pasting this list to share with your physician). I’d also like to troubleshoot your routine to ensure you’re getting the most out of your skincare. Our products are formulated with gentle, naturally-derived ingredients suitable to nearly all skin types, and we recommend using skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, and while your skin is slightly damp, apply a pea-sized amount of Illuminate. Allow 2-3 minutes to fully absorb before continuing with the rest of your routine. All that said, I understand if you’d like to move forward with a return. If so, please send an email to hello@nakedandthriving.com for the next steps. I hope this helps, and thank you again for sharing your experience with us. We really value your input. - Joy ✨
“I think the ingredient list is great but I was disappointed in the amount of product that you get for the price point , I didn’t use a lot and it only lasted me for one month. I”
Hi Lee! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. The Full-Size 30mL bottles of our Serums typically last 1-2 months with regular use. With our skincare, a little goes a long way so we recommend starting small. For the Full-Size 30mL bottles, try a half-dropperful to start. See if that provides enough coverage for you, and add a half-dropper at a time from there. With the Deluxe Mini 10mL size, I'd recommend using one full dropperful. I hope this helps! Thank you again for your comment. We will certainly consider different size options in the future. If you have any other questions, please feel free to send them my way! - Margi 💕 I hope this helps, but if you need anything else, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy ✨
“I LOVE LOVE LOVE the Illuminate BC+ Brightening Serum!!
It is powerful enough for the skin brightening results I was seeking, yet not harmful to my skin!”
