“For some unknown reason my dogs were not keen on your food. They are accustomed to eating raw so there must be some ingredient they don't like or maybe I had a bad batch.
One of my dogs has digestive issues and he totally refused your food.”
Hi, we categorically have not produced a 'bad batch' of food. Our ingredients, British suppliers and quality control measures are unchanged and ensure nothing sub standard ever leaves our kitchen.
Some dogs (including one of my own personally) can be creatures of habit and fussier than others, turning their noses up at a change in food or a the natural smell of a particular ingredient that their previous food did not contain. This does not in any way reflect the quality of the product - i'm sure you are aware of some of the things dogs DO eat/lick, their judgement isn't always in their best interest!
Please message our customer service team who will give you advice on how to transition if you're having teething troubles :) x
