“The frame itself is excellent - very well made. However, the customer support is totally lacking. I have sent 3 emails with questions and never got an answer back. I also called Niner several times and only got a voice mail but never got a called back. I'm very dissapointed. I bought the Niner Air 9 frame primarily because of the excellent customer service reputation, but in my case it has been non-existent.”
“What an amazing frame. I built my hardtail and hit the trails. Bike is amazing and handles so great. Geometry is great for me as I didn't want anything too slack. A great frame and my purchase was flawless and shipping was quick. I have bought many frames online and have never received one that was packed so well. Absolutely no damage to box or frame. Thank you Niner!”
