Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.
“I placed an an order for the BLACKPINK - OFFICIAL LIGHT STICK SPECIAL EDITION (a pre-order item) on August 15th.
I initially received an email on August 18th stating that the shipment was "set for End of August." Now, it is September 29th, and my order is over a month late.
The communication since then has been unacceptable. Instead of providing a firm, accurate update, I have been receiving vague emails every two weeks simply informing me of yet another delay. The initial pre-order email promised shipment once all items were ready. Given this continuous cycle of delay messages, I have completely lost confidence that I will ever receive this product, and I am now concerned that the item I eventually receive will be a standard restock version, not the exclusive pre-order edition I paid for by ordering early.
This level of delay and consistently shifting timelines, especially for an item that was supposed to ship in August and was ordered specifically as a pre-order, shows a severe issue with inventory management and customer service follow-through. A delay of this magnitude without a clear resolution plan is deeply disappointing.
Update on Resolution: Due to the extreme and ongoing delay (now over five weeks late), the company offered me a choice between free cancellation or complementary "freebies" as compensation. While this gesture is appreciated, it does not change the fact that the initial service was severely lacking, causing stress, missing the expected delivery date by over a month, and potentially resulting in the loss of the pre-order benefits. The core issues of poor inventory management and continuous vague communication remain.”
