“Only received the lamp. This the kind of error that makes me skeptical about ordering items. Have been waiting just to only receive a lamp with no gel strips”
Dear Martina,
Unfortunately, the product you ordered was out of stock at the time, and we were unable to fulfill your order as expected. We sincerely apologize for any inconvenience this may have caused you.
Your refund will be processed back to your original payment method. However, if you prefer, you can choose another design instead of the refund. If you opt for this, we will cover the shipping costs for you.
If you have any questions, need further assistance, or wish to select another design, please feel free to reach out to us.
Thank you for your understanding.
Best regards,
ohora customer care
