“It's a lovely watch that have owned for a while already. Just wish they would release a metal strap for it. Not a fan of the finicky silicone strap with the mechanism they have used on it. Ment to make it easier to put in and off but I'd argue it takes longer to put it on cause everything keeps going out of place when you try to tighten it.”
Hi John,
Thank you for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.
We’re glad to hear you’ve been enjoying your watch, and we completely understand your thoughts regarding the strap. Your point about the silicone strap mechanism is noted, and we’re sorry to hear it hasn’t been as convenient as intended. Feedback like yours is incredibly valuable, as it helps us improve both our designs and overall customer experience.
We’ve shared your suggestion about a metal strap option with our product development team for future consideration. In the meantime, if you’d like assistance exploring alternative strap options or have any questions, please don’t hesitate to reach out—we’re here to help.
Thanks again for being part of the Paul Rich community!
Best regards,
The Paul Rich Customer Experience Team
“Watch is spot on. Lovely detail. No ticking noise. Just be aware there is customs taxes before the item will be delivered, I live in Suffolk and paid around 75.”
“He LOVED his new watch from Paul Rich! The subtle detail of blue vs black set it off perfectly. The watch adds to his crispy style. It elevates the look!”
