“Have not received my watch yet estimate delivery time increases daily day by day it was in the beginning 28th November now it is 12th December and I need the watch as I am flying to India for vacation. In this case I will have to think before buying watch from you'll”
Dear Melwyn,
Thank you for reaching out to us, and we sincerely apologize for the ongoing delay and the frustration it has caused. We completely understand how important it is for you to receive your watch before your trip, and we’re truly sorry for the inconvenience.
International carriers sometimes adjust estimated delivery dates due to customs processing or local delays, which unfortunately are beyond our control. That said, we absolutely understand how disappointing this experience has been.
We kindly recommend reaching out directly to the carrier, as they can provide the most recent and detailed information regarding the status of your delivery.
We appreciate your patience, and we’re here to assist with anything else you may need. Please don’t hesitate to contact us if you have further questions.
Warm regards,
Paul Rich Customer Support
Hi Donnell,
Thank you for your great feedback on our watches. We hope this is just the beginning of a fantastic collection. If any questions come up, we’re here and ready to help.
Best regards,
Neil
Paul-Rich Customer Support
Dear Blair,
Thank you so much for leaving us a 5-star review! We’re thrilled to know you had such a positive experience with your Paul Rich timepiece. Your support truly means a lot to us and inspires our team to keep delivering exceptional quality and service.
We look forward to serving you again soon — perhaps your next favorite watch is just around the corner!
Warm regards,
Paul Rich Customer Support Team
Posted 1 month ago
Rodney
Verified by
“Thank you I loved it so much I definitely will buy more”
