Hello Usama,
Thank you for reaching out. I completely understand how concerning it must be to still not have received your order after waiting for several weeks.
Upon checking, it appears your parcel is being held by your local post office because the duty fees have not yet been paid. We previously sent you an email on August 13, 2025 with details about this status and the next steps for delivery.
To move forward, kindly settle the duty fees so your local post office can release and deliver the parcel to your address.
I truly apologize for the frustration this delay has caused. Rest assured, once the fees are cleared, your order will be on its way to you. Please don’t hesitate to reach out if you need guidance on how to make the payment.
Best regards,
Paul Rich Customer Support
Dear Sergio,
Thank you so much for your wonderful message! We're absolutely thrilled to hear that your new watch has exceeded your expectations after such a long wait.
There’s nothing more rewarding for us than knowing our timepieces bring joy and excitement to our customers. We're honored to be a part of your journey and truly appreciate your support.
If there's anything you need or any questions we can assist with, please don’t hesitate to reach out.
Warm regards,
Paul Rich Customer Service
Dear Sarah,
Thank you for reaching out, and I'm truly sorry to hear about the issue with the watch clasp. We understand how disappointing this must be, especially since it was a special Valentine's Day gift for your husband.
Please know that your satisfaction is important to us. We’d love the opportunity to help resolve this. Kindly send an email to our support team at help@paul-rich.com with your order number, a brief description of the issue, and any photos or videos if possible. Our team will review the situation and assist you promptly.
Thank you again for bringing this to our attention. We look forward to making things right.
Warm regards,
Paul Rich Customer Service
