“Was for the first time ever disappointed in a Pearsons delivery — they are always so wonderful! But this time, what I'd hoped would be a lovely autumnal bunch like the photos on the site was in fact pretty much blue and white. I'll have to think twice about mid-seasonal orders if I want certain colours and impact.”
Dear Gregory.
Our sincere apologies that you felt disappointed with your Candy Crush vase arrangement.
As discussed earlier, it can be tricky with Hydrangea to predict the colours that come into the flower market daily as it is a frequently evolving colored bloom, depending on the season and availability. We always buy what looks the freshest and most beautiful, and our website does explain the colour variations.
We are more than happy to help you make an order over the phone if you have a particular colour or request in mind for your purchase. I hope this helps.
Warm regards,
Pearsons Florist.
“Didn’t look like that when it arrived. I understand that there can be variations but it was very underwhelming and I am a regular customer - disappointed.”
Dear Rojda.
We're sorry to hear that you were not fully satisfied with your Candy Crush vase purchase.
Unfortunately, hydrangea is a flower that changes so much in colour from season to season - from pinks to blues & purples and leaning more into autumn tones at this time of year. It can be tricky communicating exactly how it will present, but we always use the freshest and most beautiful available blooms at the market on the day. This is detailed in the product description.
If you have any further concerns, please feel free to email us with a photo of the arrangement. Thank you for feedback, we will pass it onto our design team.
Warm regards
Pearsons Florist.
Dear Kim. We are so pleased to hear that your experience with Pearsons was flawless and that you loved the flowers. Thank you for your wonderful feedback and sharing your generous 5-star review on our Candy Crush vase!
Thank you for your stunning review, Rachael. We are thrilled to hear we are your favourite florist, and so happy that you loved the Candy Crush vase and awarded it a stellar 5-stars! Greatly appreciated.
Dear Michelle, Thank you so much for your fantastic 5-star rating of Candy Crush Vase! We are thrilled to hear that you loved it - the hydrangea colours are truly beautiful at the moment.
We take great pride in curating stunning arrangements that exceed our customer's expectations. Your kind words truly mean a lot to us!
