The Gallery, Cumbria Reviews

4 Rating 2 Reviews

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

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Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Carol Hayden

Verified Reviewer

“After a stressful few months, I had booked a short break to take my daughter and son-in-law (along with our dogs) for a couple of days relaxation. I have previously booked through Pet Pyjamas and with dogs included free, it was my go-to given we have four dogs between us. We arrived at The Gallery in Cumbria to find a spacious, bright space that had been decorated to feel cosy and welcoming. There were fresh flowers on the table and a welcome pack of treats in the kitchen. Despite the charming accommodation, there were a number of things that left us feeling that the stay was simply not worth the money I paid for it. Firstly, to get to the front door of the property, we had to walk through the neighbouring cottage’s small garden. They also had dogs so it wasn’t great that people were opening and closing gates. The couple had been happily sitting by the glass front of the property, but promptly retreated inside and kept the blind closed for the remainder of their trip, not knowing when they would be disturbed. We felt uncomfortable and I’m sure they weren’t thrilled at the lack of privacy. Our afternoon snooze on the second day was disturbed when the owner of the cottage knocked the front door. While very friendly, she informed me she had come to collect the £30 heating supplement (which I knew about) and an additional £120 for the dogs! I questioned this given I had booked through Pets Pjyamas and she said this was an on-going issue and she would contact them. Another visit from the owner and multiple phone calls later, I felt very stressed not knowing if I did have to pay the additional money, which would have left this little cottage costing me £300 per night! Not exactly the relaxing break I had anticipated. The staff at Pets Pyjamas were wonderful and resolved the issue with the owner, but it left me feeling unsettled. There were other smaller things that niggled, given I knew the full cost being charged – the wi-fi connection was intermittent, no-where was accessible by foot (had to drive as the nearby roads were not safe to walk). One of the local pubs advertised as offering take-away in the info pack was very surprised when we phoned to ask about this and said they were busy and while we could wait to collect, they wouldn’t know how long it would take. After a visit to Tesco, we came home with pizzas, only to find there were no trays big enough / tinfoil to use to cook them. Finally, check-in was from 5 pm and checkout by 10am, which meant our 4-day break was in fact much shorter (again stung more knowing the full cost). While the scenery was undoubtedly pretty and the cottage cosy, we left feeling disappointed and it is not somewhere we would look to stay again.”

Helpful Report

Posted 4 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? yes

“The cottage was clean, beautifully decorated and had a well-stocked kitchen in terms of utensiles, pots, pans, etc which made self catering very easy. The location is ideal for short trips to nearby beaches, lakes and into the countryside.”

Helpful Report

Posted 4 years ago