“Rating of 1 star because there is no zero. Subscription service and customer experience are very, very disappointing. For me, the point of a subscription is so that I donxt run out of food and I donxt have to think about re-ordering. However, Petzyo delivery timeframes were inconsistent and I kept running out of food and having to get my dogs onto some other pet store food. As an example, my last order took 11 days to deliver. The one before is yet to be delivered after 1 days. Contacted customer service twice to enquire about the order that never arrived and both times all they said was sorry but youxll have to wait. Its AusPost fault and there is nothing we can do... I disagree.. plenty can be done. Can change freight providers, can change logistic model, warehouse locations, etc. If the entire business model is built on subscriptions so your customers get the food delivered before they run out, surely this needs to be priority number 1...I received a refund in the end for the food that was never delivered but it was not an easy process. I had to really get very upset with customer service to get it escalated. Customer service made it easy to get upset though as they kept misspelling my name. Anyway, if you are thinking about buying this food, consider if time of delivery and customer service are important to you. If you are ok to take a chance and potentially wait indefinitely for your pet food If you have the time and patience to be talking and arguing with customer service then Petzyo is for you”
“Pup loves this stuff and I’m confident he’s getting everything he needs in his diet. I’ve also added raw food to transition him to a mixed diet for our next order. He’s happy, healthy, shiny coat, strong and lean. I’m really happy with petzyo.”
“It was good. Easy to follow website, like the idea Yu can adjust schedule or pause or cancel it anytime esp seeing as my dog puppy is new to Petzyo food. She’s not liking the kibble much so it’s going to be a challenge to get through the entire amount hence have paused my subscription as I won’t need a replenishment pack for a very long time no doubt!”
Hi Paula,
Thanks for getting in touch!
This is an automatic reply, it looks like you would like more information about whether our food is suitable for puppies (reply to this email if we got that incorrect!)
We love puppies! Infact, we love ALL dogs!
The good news? Most of our food is suitable for puppies. That is, we have both raw and dry options! Yummy!
Letxs talk dry first. Our Kibble That Counts range
- Chicken amp Turkey https//petzyo.com.au/products/8kg-of-kibble-that-counts-chicken-turkey-with-superfood-extras Suitable for all ages
- Salmon, Oceanfish amp Green Lipped Mussels https//petzyo.com.au/products/8kg-of-kibble-that-counts-salmon-ocean-fish-with-green-lipped-mussels Suitable for all ages
- Kangaroo with Superfood Extras https//petzyo.com.au/products/kibble-that-counts Suitable for puppies aged 6 months and older
And as if the dry wasnxt tasty enough, we have raw patties too!
Our Raw Royalty range
- Rooxs Clues https//petzyo.com.au/products/raw-barf-dog-food?variant=39540903189 Suitable for puppies aged 6 months as a full diet. Puppies under 6 months are able to eat Rooxs Clues if accompanied by other Petzyo Raw or puppy friendly kibble flavours.
- Chick Magnet https//petzyo.com.au/products/raw-barf-dog-food?variant=39540905343 Suitable for all ages
- Got Beef https//petzyo.com.au/products/raw-barf-dog-food?variant=395409018680 Suitable for all ages
Plenty of delicious, and puppy friendly options!
Please reply to this email if your query was about anything else or you still require more information on puppies.
Many Thanks,
Petzyo Pack
“Our search for a good quality dog food began as both of our newly senior dogs started having digestive issues from their usual food. Almost instantly we discovered putting in good quality food meant happier dogs and cleaner, more solid... output. You can tell the different in kibble quality, even just looking at it compared to standard brands. Well worth the cost, which is comparable anyway!”
“Fantastic food that all of my babies (4 Maltese X King Charles Cavalier and Tortoiseshell kittys) absolutely love. They go absolutely crazy every time a new box of Petzyo comes for them and I always get wonderful videos and pics of them all going crazy trying to break into the new bags sweat_smile Cannot fault Petzyo at all, the Customer Service is absolutely brilliant and very professional, as well as efficient and the team is very knowledgeable. To me this is incredibly important, especially when it comes to what goes in my babies bodies. The ingredients are all super healthy, the products are all affordable, and Petzyo has an quotEmpty Bowl Guarunteequot as well as the option to try a sample of their food with your furbabies, which is always reassuring when transitioning to a new food. 100% cannot fault them. Definitely recommend giving them a go, your furbaby and wallet will thank you! starstarstarstarstar”
