“My dog likes the kibble. However, I made the mistake of the subscription, which auto-reordered 4 weeks after buying two bags of kibble. Which I still had all of it, and no need for further bags. They were unable to help cancel my subscription or cancel the order, despite my request. I hoped the customer service would have been more helpful.”
Hi Rachel,
Thanks so much for taking the time to leave a review and share your experience. We are thrilled to hear that you dog loves their new kibble but understand you had some trouble when cancelling your subscription.
We do send a day reminder about any upcoming orders which hopefully allows you enough time to adjust or delay any upcoming orders scheduled. Unfortunately it appears by the time you were reached out to our customer support team, the order was already dispatched for delivery.
If you would like to organise a return of this order, please reach out to our customer support team who can let you know the next steps and are more then happy to help.
Louise
“We are feeding this to our corgi dogs of all ages and are really happy with the results. We recently got a dog who needed to put on weight and we found this food has really been good for him. His coat is improving and so are his energy levels.”
