“We have been very happy with the dry food from Petzyo. Our Cavalier loves it, itxs so handy having it automatically delivered and the customer service has been fantastic!!”
“Our young, large groodle was eating a well-known, relatively expensive kibble from the pet store but was developing skin irritations and coat discolouration - we needed to try something different. After thorough research we opted for Petzyo kibble because of the high quality ingredients included, the potential to reduce our dog’s skin irritations, the customer support offered, the delivery system plus it’s an independent Australian business. We are so happy with our choice!We have found not only does our dog love the food, but his skin irritations and coat discolouration dropped right off. Because Petzyo uses high quality ingredients he doesn’t seem to need to eat as much, which actually means better value for money spent. Petzyo has provided us with great customer support and service - we had no trouble adjusting our second delivery (as the kibble was lasting longer than expected) and the delivery to our door was prompt and hassle-free.Highly recommend this product if you want to ensure that your dog is having the best quality food to support growth and health - best decision we made!”
“Since we switched to this kibble Maxxs coat has been soft and shiny and although he is a fleece coat, he rarely matts up. Max tends to itch when he eats chicken so I love that petzyo is a single protein kibble. Delivery is quick usally 3-5 days. Max is not fussy when eating this kibble.”
“Petzyo will not publish any reviews that are lower than a 4 or a 5. So, I have to rate it 5 so that it get published. But truly, the rating I will give is a 1 star. And that is because there is no zero. Subscription service and customer experience are very, very disappointing. For me, the point of a subscription is so that I donxt run out of food and I donxt have to think about re-ordering. However, Petzyo delivery timeframes were inconsistent and I kept running out of food and having to get my dogs onto some other pet store food. As an example, my last order took 11 days to deliver. The one before is yet to be delivered after 1 days. Contacted customer service twice to enquire about the order that never arrived and both times all they said was sorry but youxll have to wait. Its AusPost fault and there is nothing we can do... I disagree.. plenty can be done. Can change freight providers, can change logistic model, warehouse locations, etc. If the entire business model is built on subscriptions so your customers get the food delivered before they run out, surely this needs to be priority number 1...I received a refund in the end for the food that was never delivered but it was not an easy process. I had to really get very upset with customer service to get it escalated. Customer service made it easy to get upset though as they kept misspelling my name. Anyway, if you are thinking about buying this food, consider if time of delivery and customer service are important to you. If you are ok to take a chance and potentially wait indefinitely for your pet food If you have the time and patience to be talking and arguing with customer service then Petzyo is for you”
